Privacy Policy

Last Updated: March 1, 2026

Introduction

Junk Holler, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a junk removal quote or estimate for your property or location
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or updates
• Participate in surveys or promotions

This information may include: name, email address, phone number, service address, and other details about your property, items to be removed, and your situation.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our junk removal services
• To evaluate your removal needs and prepare quotes or estimates
• To communicate with you about your inquiry or scheduled service
• To send you updates, newsletters, and marketing materials (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Disposal and recycling facility partners
• Email and communication platforms
• Analytics providers
• Payment processors and billing agents

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

SMS/Text Messaging Privacy and Consent

A2P Compliance Statement

Junk Holler, LLC is committed to full compliance with A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA guidelines, and all carrier-specific requirements effective in 2026.

SMS Consent Policy

By providing your phone number and explicitly consenting via the checkboxes on our forms, you agree to receive text messages from Junk Holler, LLC at the mobile number you provided. Key principles of our SMS consent policy:

• Consent must be explicit through checkbox selection — providing a phone number alone does NOT constitute consent
• Each consent type (transactional vs. marketing) is collected separately
• Marketing consent is entirely optional and not required to use our services
• You can withdraw consent at any time by replying STOP
• Consent is specific to Junk Holler, LLC and not transferable

Types of Messages and Content

We send two distinct types of SMS messages, each requiring separate consent:

Transactional Messages — Non-promotional messages including:

• Account alerts and notifications
• Appointment reminders and confirmations
• Transaction status updates
• Document requests
• Customer service responses
• Security alerts

Marketing Messages — Promotional content including:

• Special offers and promotions
• Service area updates and news
• Educational content about our junk removal services
• Referral program information

All messages will clearly identify Junk Holler, LLC as the sender and include information about the message type and purpose.

Message Frequency and Timing

Message frequency varies based on your activity and the stage of your junk removal service:

• Transactional: Variable frequency based on your active service requests (typically 2–10 messages per transaction, may vary)
• Marketing: Up to 4 messages per month maximum

We respect reasonable messaging hours and will not send non-urgent messages outside of 8am–9pm in your local time zone unless you have an active urgent service request.

Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. You are responsible for any charges incurred from your carrier for receiving or sending text messages. Contact your mobile carrier for details about your messaging plan and any applicable charges. We are not responsible for carrier charges.

How to Opt Out (STOP Commands)

You can opt out of receiving text messages at any time using any of these methods:

• Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message
• Call us at (208) 899-4000 to request removal
• Email us at [email protected] with your opt-out request

After opting out, you will receive one confirmation message acknowledging your request. You may continue to receive messages briefly as messages already queued are delivered. Note that opting out of marketing messages does not affect transactional messages related to active transactions.

How to Get Help (HELP Commands)

For assistance with our SMS service:

• Reply HELP or INFO to any message for assistance
• Call our support line at (208) 899-4000
• Email us at [email protected] with questions
• Visit our website for additional support resources

SMS Data Collection and Usage

When you opt in to SMS communications, we collect and use the following information:

• Mobile phone number
• Consent type and timestamp
• Message delivery status
• Opt-out requests and preferences
• Carrier information (automatically provided)

This information is used solely to:

• Deliver requested messages and communications
• Maintain compliance records
• Honor opt-out requests
• Improve message delivery and service quality
• Comply with legal and regulatory requirements

Third-Party Sharing — SMS Service Providers Only

Your SMS consent and mobile phone number are NOT shared with third parties for their marketing purposes. We only share your mobile number with:

• SMS service providers and telecommunications carriers who deliver our messages (required for service operation)
• Service providers who assist with compliance, analytics, and message delivery under strict confidentiality agreements

These service providers are contractually prohibited from using your information for their own purposes or sharing it with others. Your consent remains specific to Junk Holler, LLC.

SMS Data Retention

We retain SMS consent records and related data for:

• Active consent: Duration of consent plus 4 years for compliance purposes
• Opt-out records: Permanently retained to honor your preferences
• Message logs: Up to 3 years for compliance and dispute resolution

Your SMS Privacy Rights

You have the right to:

• Withdraw consent at any time without penalty
• Access your SMS consent records
• Request correction of your mobile number
• Request deletion of your SMS data (subject to legal retention requirements)
• File a complaint about our SMS practices

To exercise these rights, contact us at (208) 899-4000.

Brand Registration and Verification

Junk Holler, LLC maintains proper brand registration with carrier networks and SMS aggregators as required by A2P regulations. Our messaging campaigns are registered and verified to ensure compliance and deliverability.

Important Compliance Notes

• Providing your phone number alone does NOT grant SMS consent — explicit checkbox consent is required
• Transactional message consent is separate from marketing consent
• Marketing SMS consent is optional and CANNOT be required to use our services or receive junk removal quotes
• Marketing SMS consent CANNOT block form submission if unchecked
• Your SMS consent information is NOT shared with third parties except SMS service providers
• We comply with Do Not Call (DNC) registry requirements
• We maintain consent records for regulatory compliance and dispute resolution

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Opt-out of marketing communications
• Restriction of processing
• Data portability

To exercise these rights, please contact us at (208) 899-4000.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Junk Holler, LLC
Phone: (208) 899-4000
Email: [email protected]

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